welcome to the Cloud worldJust me or anyone else?
I'm an ultimate subscriber since 2018 and never had any major issues till yesterday. Tried to load a Cubase project that had Roland Cloud instruments in and while loading took an age and multiple times I got an 'Authorization Error - RCM Service not connected' error box that says 'Error connection to Roland Cloud Manager service'. Eventually the project opens but the Roland Cloud products seem unstable and hang cubase or crash it. Tried in Galaxias and similar issue with slow selection of a patch and error message, so not a Cubase thing. If I open a sound in Galaxias it takes 6-10 secs to give the error but does open the 'sound'. If I then go to the burger menu of the instrument and select authorise I put my credentials in but it fails to authorise and then demo modes the instrument. If I check in Galaxias it shows my active Roland Cloud Ultimate subscription as Active and also Roland Clound Manager and the website show my Ultimate subscription as active. Seems like a problem server side. I've raised a ticket but 8 hours later and still no response. This is not good, is this widespread and has anyone else received any response from Roland?
<EDIT>
So running out of things to try I uninstalled/reinstalled the Roland Cloud Manager application. Things are now authorising and working as they should. Now I doubt very much whether that reinstall actually made any difference, I think it's more likely that someone at Roland realised that the hamster was dead and got the spare out and put it on the wheel to make the auth servers work again. Still no response from Roland though, as this is a professional product I would have expected a quicker 24x7 response to my support ticket.
Statistics: Posted by Caine123 — Thu Feb 01, 2024 8:59 am